Hypercare: Faster Issue Resolution
Hypercare is a dedicated workspace for customer service teams. It brings all shipment details, notes, and status updates into one dashboard, so your queries are resolved quickly and accurately.
Your benefit: No more chasing multiple contacts, your issues are handled faster, with fewer handovers.
Freight Overview: Complete Visibility
We introduced a new Freight Overview screen that gives you a real-time, consolidated view of all consignments across carriers and customers.
Your benefit: You can track every shipment at a glance, make informed decisions quickly, and eliminate blind spots in your supply chain.
Order Packing Optimisation: Lower Freight Costs
This feature uses smart algorithms and 3D visualisation to optimise how your products are packed into transport units.
Your benefit: Reduced freight charges through better container utilisation, fewer wasted spaces, and improved packing accuracy.
Embedded Freight Insurance: Peace of Mind
Insurance can now be applied automatically during bulk uploads, based on goods value and type.
Your benefit: No manual follow-ups or uncertainty, your shipments are covered seamlessly, reducing risk and saving time.
ETA Intelligence: More Accurate Delivery Forecasts
We added layered ETA insights: carrier-provided ETA, likely ETA based on historical data, and adjusted ETA factoring in holidays and external conditions.
Your benefit: Better planning and communication with your customers, no more surprises on delivery times.
Product vs Shipment Units provide clearer separation between item-level data and transport units.
Item Weight vs Total Weight improves accuracy in rating and reporting.
Route-based location rating enables more advanced rate matching scenarios, including Route-to-Route and Zone-to-Route pricing.
Together, these updates ensure the most accurate rates, timings, and calculations are applied, even in complex carrier and pricing environments.
More realistic delivery expectations with ETA intelligence
To improve delivery forecasting, we introduced Carrier ETA vs Likely ETA.
Users can now view:
- The carrier-provided ETA
- A Likely ETA derived from historical shipment performance
- An Adjusted ETA that accounts for public holidays and external factors
This layered approach supports better planning, clearer customer communication, and more realistic delivery expectations across the network.
Better handling, clearer costs, and a more adaptable interface
2025 also delivered a range of usability and compliance-focused enhancements:
- Fragile, Liquid, and Perishable flags to support special handling and compliance
- Hand Rates, Fuel Surcharge, Fees, and Tax managed through a dedicated cost panel
- Editable and savable table layouts across customer service and consignment screens
- User-level default rows per page for a consistent viewing experience
- Responsive scale and layout improvements at any zoom level
- Knowledge Base hyperlinks embedded in UI banners for faster access to help content
These improvements collectively reduce friction and allow teams to configure Cario around how they actually work.
