Hypercare: a new home for customer service and exception management
One of the most impactful releases of the year was the Hypercare — a dedicated workspace designed specifically for customer service and logistics support teams.
Hypercare brings consignments, shipment events, internal notes, and status updates into a single, centralised dashboard. Advanced filtering by customer, date, consignment, and event status makes it easier to locate issues, prioritise actions, and resolve enquiries efficiently.
With real-time updates, editable layouts, and direct status management, Hypercare reduces internal handovers and gives teams the confidence to respond faster and more accurately to customers.
Freight Overview: complete visibility across all consignments
We introduced the Freight Overview screen to give teams a comprehensive view of freight activity across customers and timeframes.
This view surfaces key shipment details — carrier, service, reference numbers, quantities, weights, volumes, and delivery status — within a highly configurable table. Real-time refresh, saved layouts, and flexible filtering allow users to tailor the experience to their role, whether they’re managing day-to-day operations or reviewing performance at scale.
The result is clearer oversight, faster decisions, and fewer blind spots across the freight network.
Order Packing Optimisation: reducing cost through better utilisation
To help customers avoid unnecessary freight charges caused by inefficient packing, we launched Order Packing Optimisation.
This optional paid feature automatically groups products into optimal transport units using configurable product dimensions, container rules, and tolerances. A 3D visualisation engine allows teams to review packing logic, redistribute items, and maximise container utilisation before shipping.
For high-volume shippers, this has delivered tangible cost savings while improving packing accuracy and consistency.
Freight insurance embedded into bulk workflows
Managing freight insurance at scale can be complex, so in 2025 we made it seamless.
Cario now allows freight insurance to be applied automatically during bulk consignment uploads, based on goods value and goods type. Insurance status, approvals, and decline reasons are clearly displayed at the consignment level, reducing ambiguity and manual follow-up.
This ensures coverage decisions are made early and transparently, improving compliance and operational confidence.
More precise controls for time, weight, and rating
Several targeted enhancements were released to improve accuracy and flexibility across freight planning and rating:
- Estimated Hours can be entered in decimal or HH:MM format, with automatic conversion.
- Product vs Shipment Units provide clearer separation between item-level data and transport units.
- Item Weight vs Total Weight improves accuracy in rating and reporting.
- Route-based location rating enables more advanced rate matching scenarios, including Route-to-Route and Zone-to-Route pricing.
Together, these updates ensure the most accurate rates, timings, and calculations are applied — even in complex carrier and pricing environments.
More realistic delivery expectations with ETA intelligence
To improve delivery forecasting, we introduced Carrier ETA vs Likely ETA.
Users can now view:
- The carrier-provided ETA
- A Likely ETA derived from historical shipment performance
- An Adjusted ETA that accounts for public holidays and external factors
This layered approach supports better planning, clearer customer communication, and more realistic delivery expectations across the network.
Better handling, clearer costs, and a more adaptable interface
2025 also delivered a range of usability and compliance-focused enhancements:
- Fragile, Liquid, and Perishable flags to support special handling and compliance
- Hand Rates, Fuel Surcharge, Fees, and Tax managed through a dedicated cost panel
- Editable and savable table layouts across customer service and consignment screens
- User-level default rows per page for a consistent viewing experience
- Responsive scale and layout improvements at any zoom level
- Knowledge Base hyperlinks embedded in UI banners for faster access to help content
These improvements collectively reduce friction and allow teams to configure Cario around how they actually work.
