Effortless order fulfillment
How Unitex took their labour-intensive order fulfilment processes from manual to automated perfection.
Client: UnitexUnitex is Australia’s largest importer and distributor of rugs – importing 400 containers, from 10 different nations, across 50 different producers. Their national distribution network operates from a sophisticated distribution centre in Sydney where they pick, pack and ship up to 20,000 items in any given month. |
Industry: Wholesale |
Bulky item
pick process
400
containers managed a year
20,000
rugs shipped a month
1,000m2
distribution centre in Sydney
Nationwide
distribution network
Opportunity
To improve the warehousing, retailer and customer experience, Unitex needed to completely rethink their supply chain processes. They required a solution flexible enough to streamline the time consuming pick process for bulky rugs, improve the order lodgement process for retail stores, boost delivery cost visibility, and establish post-dispatch information flow for better customer service.
“It’s not uncommon to ship 1,000 items in a day. That’s why it’s important to have our labels printed in a very concise order. As the business expanded, the time-consuming component of sorting hundreds of labels became very cumbersome. We needed a scalable solution that we could implement easily, that grew with the business.”
Afshin Nejadiran, Director, Unitex International
Outcomes
TECHNOLOGY – The Cario platform wrapped around their existing ERP and integrated very tightly with existing infrastructure
CUSTOMISATION – All content on printed labels was customised making error-checking and correction a cinch
EFFICIENCY – Automatic detection of errors and suggested corrections on uploaded raw delievery data, ensuring effortless and accurate parcel routing
COST – Prior to implementing the Cario system, it would take three people two hours to sort 2,000 labels. Now there’s virtually no sorting required
“Integrating with the Cario platform was seamless, quick and highly customisable which is what our business needed. The Cario Team were very easy to work with, they understood the business and produced a highly-tailored solution to our needs.”
Afshin Nejadiran, Director, Unitex International
Future
As our partnership has progressed, we have recently spent time understanding Unitext’s customers’ ordering process in detail and have been able to make changes to improve this process. Unitext's customers can now input orders themselves into Cario, edit these as they go, and calculate the freight charges before they commit to the order with Unitext. This allows the customer to see any exorbitant freight charges to certain areas, and remove these order lines before they are charged.
Unitexts customers have loved this feature as it has helped save significant freight charges on remote deliveries.
The next step is to automate the processing of the order files to Xero, for stock availability and invoicing, before the warehouse receives the order for picking. This ensures that the warehouse focus only on orders that are in stock and can be fulfilled.
“The Cario platform suits medium to large sized businesses that need a specialised level of integration and have very specific freight needs.”
Afshin Nejadiran, Director, Unitex International