Blog
The Cost-to-Serve Revolution Hidden in Freight Customer Service
At Cario, we’ve seen first hand how governed visibility, automation, and customer self-service combine to shrink cost-to-serve and accelerate cashflow...
Matthew Sommers
Head of Customer, Cario
Matt Sommers is a senior logistics and technology professional with more than 15 years’ experience helping businesses bridge the gap between freight operations and digital transformation. He has worked across Australia and Asia-Pacific delivering SaaS-driven supply chain solutions that improve visibility, efficiency, and customer experience.
Throughout his career, Matt has led multimillion-dollar client portfolios, guided complex onboarding and ERP integrations, and helped organisations modernise traditional freight processes through data and automation. His background spans logistics, software, and analytics - giving him a unique perspective on how technology can simplify the operational chaos that often defines transport networks.
Matt’s approach combines commercial pragmatism with a hands-on understanding of the customer lifecycle - from onboarding through to retention and growth. He believes in turning data into action, whether that’s through BI tools such as Power BI or through aligning ERP and transport systems like NetSuite, SAP, and D365 to work together seamlessly.
He thrives in environments where people and systems meet—helping teams replace manual workflows with scalable, technology-led solutions. Known for his collaborative style and calm under pressure, Matt has built and mentored high-performing teams who share his passion for solving complex logistics challenges with clarity and purpose.
At Cario, he continues that mission: empowering freight-heavy organisations to run smarter, not harder... so their supply chains are ready for the realities of today and the opportunities of tomorrow.