Pedal Group and 99 Bikes Streamlines Freight Operations and Customer Experience with Cario
Client: Pedal Group
Pedal Group is one of Australia’s leading cycling distributors and retailers, representing globally recognised bicycle and accessory brands across wholesale, retail and ecommerce channels. With a growing customer base and complex freight requirements across Australia, Pedal Group required a freight management solution that could scale with the business while improving operational efficiency and customer experience.
Industry:
Retail & Distribution
Integrations:
Infor WMS + NetSuite ERP
Infor
Warehouse Management System
Netsuite
Enterprise Resource Planning
The Problem
As Pedal Group continued to grow across wholesale, e-commerce and retail operations, managing freight workflows became increasingly complex. Teams were using their incumbent FMS and multiple systems to manage dispatch, tracking and customer communication.
While Infor WMS and NetSuite ERP managed warehouse and business operations effectively, freight execution and visibility across the supply chain required greater automation and integration.
The business needed a solution that could:
- Streamline freight processes currently managed by multiple systems
- Improve usability for warehouse and customer service teams
- Create a more seamless experience for customers
- Increase visibility across freight operations
- Support scalable growth without increasing operational overhead
The existing process created inefficiencies across order fulfilment, dispatch and customer enquiries, while limiting the team’s ability to proactively manage freight performance and customer expectations.
The Solution
Pedal Group selected Cario to enhance the automation of freight management across the business.
Through integration with Infor WMS and NetSuite ERP, Cario created a connected workflow between warehouse operations, order management and freight execution. Shipment data now flows automatically between systems, reducing manual handling and improving operational accuracy.
By consolidating carrier management, tracking, quoting and dispatch workflows into a single platform, Pedal Group significantly simplified day-to-day freight operations for warehouse, customer service and operations teams.
The usability and flexibility of the Cario platform also enabled teams to adopt the solution quickly, helping streamline processes without disrupting existing operational workflows.
The Outcomes
WORKFLOW AUTOMATION
Automated freight workflows removed repetitive manual tasks and reduced operational complexity across dispatch and fulfilment processes.
PROCESS IMPROVEMENT
Integrated workflows between Infor WMS, NetSuite ERP and Cario created a more efficient and scalable freight operation with improved visibility and consistency.
CUSTOMER EXPERIENCE
Customers now benefit from more accurate tracking updates, improved delivery visibility and faster response times from customer service teams.
USABILITY
Warehouse and operations teams can now manage freight through a single, intuitive platform, reducing training requirements and improving productivity across the business.
VISIBILITY
Real-time access to freight data, shipment tracking and carrier performance has enabled better operational decision-making and proactive customer communication.
The Result
By implementing Cario, Pedal Group has modernised its freight operations with a scalable, integrated and highly automated solution.
The combination of Infor WMS, NetSuite ERP and the Cario platform has enabled the business to improve operational efficiency, simplify freight management and deliver a better overall customer experience — while positioning the business for continued growth.
“Cario has helped us streamline and simplify the way we manage freight across the business. The automation, usability and integration capabilities have significantly improved both our internal workflows and the experience we deliver to customers.”
What’s Next
Pedal Group continues to work closely with Cario to further enhance freight visibility, automation and customer communication capabilities as the business grows and evolves.
With a scalable freight technology foundation now in place, Pedal Group is well positioned to continue optimising operations and supporting future growth initiatives across retail, wholesale and ecommerce channel