Give your delivery partners the tools they’re missing — without changing how you work

Many Australian businesses rely on a mix of carriers, subcontractors, and internal drivers to get freight delivered.

Some are well-equipped. Others aren’t.

That gap creates real problems.

You might have strong systems internally, but once freight leaves your warehouse, visibility drops off. Drivers may not scan consistently. Tracking updates can be delayed or missing. Customer service ends up chasing answers. Operations teams work off incomplete information.

This is where delivery execution starts to break down.

Cario Connect TMS gives you a way to bring those moving parts back under control.

The problem with mixed delivery networks

If you’re working with a mix of carriers and contracted drivers, you’ve likely seen this play out:

• Some deliveries are fully trackable, others are not

• Drivers don’t always scan freight at each stage

• No consistent way to manage runs or delivery order

• Customer service has to call around for updates

• Proof of delivery arrives late — or not at all

• Dispatch teams lose visibility once trucks leave the yard

It’s not that the carriers are failing.

They just don’t all have the same level of technology.

And that leaves your business carrying the risk.

A practical way to standardise delivery execution

Cario Connect acts as the execution layer across your delivery network.

It gives your team — and your delivery partners — a consistent way to manage runs, track progress, and capture delivery events.

Instead of relying on each carrier’s system, you provide the workflow.

Drivers use the mobile app to:

• receive their assigned runs

• scan consignments at pickup and delivery

• follow delivery sequences

• capture proof of delivery

• update delivery status in real time

At the same time, your internal teams get full visibility back in Cario.

That means one view of what’s happening across your entire delivery network — whether it’s your own fleet or contracted drivers.

Live map visibility across every run

One of the biggest shifts is visibility.

With Live Map, your operations and customer service teams can see:

• where drivers are right now

• which runs are active

• what’s been delivered and what’s still in progress

• delays or exceptions as they happen

No more guessing. No more chasing.

Just a clear view of what’s happening on the road.

Run management that fits how you actually operate

Not every delivery operation works the same way.

Some are tightly planned. Others are more flexible.

Cario supports both.

Planned runs (dispatch-led)

Your team creates and assigns runs from the platform:

• allocate consignments

• assign drivers

• set delivery order

• send work directly to the driver app

Dynamic runs (driver-led)

For courier-style or ad hoc work, drivers can:

• create runs from the app

• scan freight as it’s loaded

• reorder deliveries on the go

• sync updates back into Cario

This flexibility matters when your delivery model isn’t rigid — which is the reality for many Australian operations.

Built-in scanning and proof of delivery

When drivers don’t scan consistently, everything downstream suffers.

Cario Connect gives drivers a simple way to:

• scan barcodes at each stage

• record delivery events in real time

• capture photos, notes, and signatures

• complete proof of delivery on the spot

That information flows straight back into Cario.

So your team — and your customers — aren’t waiting days for updates.

Adding control with driver and load assessments

Delivery visibility is one part of the equation.

Control is the other.

Cario includes assessment workflows that let you apply checks before work begins.

For example:

• driver fit-for-work checks at login

• load checks before a run starts

• pass/fail outcomes recorded against each job

• supervisor review and reporting

This helps create a more consistent and accountable delivery process, especially when working with contractors.

Why this matters for your business

When delivery execution improves, the impact flows across the business.

Operations

You get better control over runs, drivers, and delivery progress — even across mixed carrier networks.

Customer service

Your team can answer delivery questions quickly, without calling carriers or checking multiple systems.

Warehouse and dispatch

Handover from warehouse to driver becomes cleaner, with scanning and run allocation connected.

Leadership

You get a clearer picture of delivery performance, not just assumptions.

When this becomes critical

This approach becomes especially valuable when:

• you rely on subcontracted or regional carriers

• you run a hybrid model (fleet + external carriers)

• your current tracking is inconsistent

• customer service is overloaded with delivery enquiries

• delivery performance directly affects customer retention

At that point, visibility isn’t a “nice to have”.

It’s operational control.

Bringing it together

You don’t need every carrier to upgrade their systems.

You just need a way to standardise how delivery execution happens across your network.

Cario Connect TMS gives you that layer.

One app for drivers.

One workflow for runs.

One view for your business.